Am I entitled to a free upgrade?
Executive status members are eligible for a basic vehicle upgrade . Members with Elite and Elite VIP status are entitled to a vehicle upgrade of two categories .*
In exceptional cases, we may not have the appropriate vehicles available for such a free upgrade. This is particularly common with bookings in higher categories. The guide for our vehicle categories (rental car categories) can be found here .
*Free upgrade does not apply to van and truck rentals, free weekend rentals, and rentals longer than 14 days. The upgrade is based on availability.
Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
- Are there cleaning costs for the rental car?
- Are stations open on national, public or bank holidays?
- Am I entitled to a free upgrade?
